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The Five Types Of Social Media Complainers [Infographic]

(Posted on Aug 18, 2013 at 03:27AM by William Cosgrove)
Social media plays a critical role in protecting both brand equity and customer loyalty. More and more consumers are using social media to interact with brands; yet most customer complaints, questions, and comments remain unanswered by those brands.

This infographic identifies five different types of complainers and how you can help them.
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