Autospeak-Straight Talk contains articles covering digital and social media marketing social communities and events marketing

7 Critical Web Design Considerations You Can't Overlook

(Posted on Jul 18, 2013 at 01:49PM )

Planning a website redesign can be an extremely exciting process. You have a blank canvas to which you can easily add your own creativity and flair. It's tempting to get carried away.

Unfortunately, most designers and creative teams will use this opportunity to focus entirely on the visual design of the site, and overlook SEO, content, and functionality.

Sites with a history of good search traffic can see most or even all of that traffic vanish after a redesign. That new site may look great, but that won't be much consolation to their owners!

Yes, it's important to have a great looking website. It needs to look great if it's going to convert your visitors into paying customers, but traffic, conversions, and functionality are what will ultimately govern its success or failure.

So, what are the key considerations when implementing a site re-design?

1. Have You Done Your Research?

To design a website that's going to deliver results, you need to know who you're targeting. The design, functionality, and SEO focus should all be dictated by informed research. That means market research, keyword research, and community mapping.

This should be your first port of call, not an afterthought. If you have this information from the very beginning you can then use in in every aspect of your redesign.

Benchmarking your existing data will allow you to identify what is currently working, and what has worked in the past. Be sure to evaluate which pages are the most popular, convert the best, rank and deliver the most leads/sales. Doing so will fuel the new site with proven techniques and allow you to gauge the site's success post-launch.

2. Website Structure

A redesign isn't simply a chance to give your website a fresh look. It also gives you the opportunity to reorganize the way your site is structured.

To make sure your information architecture is set up for optimal visibility and conversions, your priority should be analyzing the effectiveness of your current site:

  • Which pages convert the best? 
  • What's the most common route through your website? 
  • Do some pages have a high bounce rate?

Use all of this information to improve the architecture of your new site.

Mobile phones, tablets and alternative devices must also be considered. There are a few primary approaches:

Each approach has their advantages. You'll want to consider factors like site goals, personalization, site complexity, timeframe, and budgets.

3. Redirects – 301 & Canonicals

Inventory all pages, incoming links, and pages that rank well from the very beginning. Don't forget about subdomains.

As the URL structure is changed, a redirect strategy will be incredibly important to retaining any SEO rankings and rerouting referral traffic to the new pages/URLs.

Audit and analyze where all incoming links are coming from, and going to. This can be done using tools like Open Site Explorer and Majestic SEO, among others.

Once you have an inventory of backward links, you'll want to map them along with all pages to their new location using 301 redirects. This is also a great time to establish your canonical strategy for "www", index files, and other forms of duplicate content.

Tip: The redirect strategy will likely change based on design, navigation, and content, among other factors. Knowing this in advance will help alleviate future frustrations.

4. Navigation

How easily your site can be navigated, by both human visitors and search engine spiders, will have a significant effect on the visibility and success of your new website. You need to look at site structure from two different standpoints:

  • How are people going to find your site? This is where you need to be thinking about your URL structure. Can it be shortened? Are there lots of unnecessary characters? Does the URL give pride of place to the term you'd most like that page to rank well for?
    A redesign gives you the chance to give your entire URL structure a reshuffle and cut away any dead wood that may have developed as part of your existing site's development. Your new URL structure and sitemap should make it easy for the search engines to see what each page is about and make sure that you're using the most important terms for each of your campaigns.
  • How your human visitors will navigate the site once they've found it? Which pages have you identified as your primary entry points? What action do you want visitors to each of these pages to take? What journey will they need to take in order to take that desired action? Can you do anything to shorten this journey or increase conversions?
    By taking an informed, data-driven look at your existing site structure and optimizing it in line with your new site's primary objectives, you have a chance to drastically improve the performance of your site.

5. Where Does the Content Fit In?

We all know that content is the most important aspect of any digital campaign. So why is it still so often an afterthought when sites are designed?

The quality, visibility, and relevance of your content will be the most influential factor in determining the success or failure of your new site. Shouldn't it be given some attention during the design process?

One primary consideration is what type of content will be published on-site.

  • Are you going to have a blog? 
  • Is that blog going to be mostly visual or will you be publishing long, informative articles?

These questions should always be answered before you start designing the site. This gives you the opportunity to effectively integrate the blog into the overall design of your new website. It will also give you a chance to make sure that visitors can always find the most relevant content for them – and that they can find your blog, no matter what page they're on.

Another consideration is whether you'll be offering any other content through your site.

  • Will you be publishing whitepapers, eBooks, video tutorials? 
  • If so, how will they be delivered? 
  • Will you offer them in return for an email address? 
  • Will they be available to anyone, or only available to members?

As with each of the previous points, considering your content before you finalize the site design will make it far more functional, profitable, and effective.

6. Technical SEO

Your site's position in the SERPs depends on many different factors (more than 200, according to Google). This means that your redesign gives you more than 200 different areas that you can look to improve, condense, and build on to increase your search visibility, site authority, and trust.

Three key areas you should pay close attention to during the redesign process are:

  • Page load times: Far too often companies launch a site that looks great, but only if you wait around for long enough for the homepage to load. Unfortunately, visitors to your site won't put up with it, and as a result, neither will the search engines. Your redesign should be seen as an opportunity to speed up your site, not slow it down.
  • Compliance: This area is also often overlooked by site designers. If you want your site to work in the modern online marketplace it needs to conform to recognized standards. This means it needs to adhere to section 508 and W3C compliance factors as well as EU Cookie laws (if applicable).
  • Coding: Your site redesign should be seen as an opportunity to give your code a spring-clean. As you know, search engine spiders can only read text. Images, videos and other web elements can all hide and disguise this text so that search engines have difficulty reading it. This means that they are also very unlikely to give your pages high visibility for those disguised terms. To ensure that your site has the greatest possible search visibility, you need to make sure that your code makes it as easy as possible for the spiders to crawl your site. If you're in any doubt, use a tool like this to see your pages from a search engines point of view.

7. Testing

In an ideal situation, budgets and time would be unlimited. If we had the budget and time, every single component of the site would be pitted in a death match fight to the death based on analytical data. This would include all wireframes, mock-ups, images, color, content and the list goes on.

Obviously, we can't do this. But don't forget about the advantages gained if we could, and remember to incorporate testing into your process.


Digital marketing is quickly evolving into an entirely integrated discipline. A website redesign is a major event in any digital marketing campaign, so it makes sense that this process should also be as integrated as possible.

If a site is going to deliver real value, it shouldn't be left to just designers and aesthetic considerations. Your SEO team, copywriters, sales team and social media managers should all be heavily involved, right from the start.

Listen To Your Mother: Advice For Making The Sale On Your Website (Part 2)

(Posted on Jul 13, 2013 at 06:51AM by William Cosgrove)
A wise person would have taken my mother’s advice the first time.

Alas, when it comes to shopping online there are hurdles and derailments in every corner, waiting to sabotage your efforts. And my mother finds them all.

Why does that matter?

Because my mother is retired and she has a laptop that goes everywhere with her, from home to vacation home. She’s not very tech-savvy but she’s quick with a mouse and has a disposable income. In other words, she’s your customer.

Or she could be, if you didn’t screw the whole thing up so badly!

It’s been three years since my mother and I began our phone ritual of her complaining about a website and me writing it down.

She’s had a lot to say about customer service along the way and plenty on the subject of websites that don’t work.

She may be just one person but where there’s one there are more. They visit your website and silently leave, never to be seen or heard from again. They may not vocalize their frustrations but they’re certainly acting on them – or failing to act, by refusing to buy from you.

If you’re not convinced, just listen to my mother…

Mother Says: What The Heck Is It?

“People should try to shop on their own sites,” she says. “Do you think they’d buy something if they had no idea what it was?”

She’s talking about the shower curtain.

She wants a new one for the guest bathroom in her vacation home. Her vacation home is strictly beach-themed. And the shower curtain she wants has a pattern of small… somethings… that may or may not fit with the theme.

“Is it a duck? Maybe it’s a seahorse. I have no idea.”

Maybe you’ve been there. Maybe you’ve tried to shop for anything from home décor to clothing and been unable to discern polka dots from plaid, or in this case, ducks from seahorses.

“Sites need a zoom feature. You can’t just look at something that small and say, ‘Oh, ok, I guess it’s fine…’ You have to know what you’re buying. Do you know what I did? I got a magnifying glass.”

She says this with a mix of disgust and triumph – how dare “they” make her resort to such stupid tactics, but kudos to her for thinking of it.

“You know what it was? A seagull! A big, fat, ugly seagull!”

If there’s one thing my mother hates it’s birds of any sort. If there’s another thing that pulls in at a close second it’s being forced to interpret some aspect of a product that should have been clearly identified by the “click to zoom” function or mentioned somewhere in the product description.

And my mother may hate birds but she is really pissed by the effort involved in discovering the birds. The birds have come to represent the entire site. And she’s totally gone.

“And do you know what else?”

The thing about crummy websites is that there is usually a “what else”.

“Half the time the alternate colors don’t work. So when you see a color called ‘majestic’ how the heck are you supposed to know what that looks like? What the heck color is ‘majestic’?”

I have to admit, I have no idea.

If You Want Her To Buy, You’d Better Show Her What It Is

I don’t think this is an issue that needs belaboring. If you haven’t figured out by now that your product photos matter then you can go back and read her previous complaints to the same effect.

Or you can try shopping your own site and looking objectively at your seahorse/duck/bird patterns to be sure another human being – perhaps one with imperfect eyesight – can tell what they are.

And for the sake of overburdened brains everywhere, avoid cute marketing-y sounding descriptions in favor of real ones. If you need help crafting product descriptions, go read this post.

No matter how you slice it, “majestic” is not a color.

Lesson Learned: Details Matter

It could be the indecipherable photos or indescribable colors. Or maybe even the lack of photos and color details. If you’re not paying attention to how your products appear to your customers you just may not have any customers to worry about.

It’s definitely tough to be objective about your own inventory so do yourself and your sales a favor and find an outsider to give you honest feedback.

It could be as simple as recruiting your mother.



A colleague, cousin or Twitter acquaintance will do just as nicely – as long as they are dead honest and maybe even a little nitpicky. Because trust me, your customers will be.

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